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Privacy Policy

Last updated November 26, 2024

This privacy notice for Mela AI, LLC ("we," "us," or "our") explains how and why we collect, store, use, and share ("process") your information when you use our app or services ("Services"), including but not limited to: visiting our website at www.melaai.io, using our app or related services, and engaging with us in other ways, such as through marketing or community events

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Questions or concerns?

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please discontinue use of our Services immediately. For additional questions, contact us at support@melaai.io.

1. WHAT INFORMATION DO WE COLLECT?

We collect the following types of data:

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  • Personal Information: Names, email addresses, and any other information required to create an account.

  • Activity Data: Interactions with our app, such as progress tracking and feature engagement.

  • Device Data: Technical information (e.g., IP address, device type, operating system) collected through tools such as Firebase.

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We do not process sensitive information (e.g., health or government IDs). All personal information you provide must be true, complete, and accurate. You are responsible for notifying us of any changes.

2. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We use analytics tools for internal purposes and do not currently share your information with third parties. Tools such as Firebase and Google Analytics may collect usage data to help us understand how users interact with our app and website. We do not sell or share your personal data with third parties. If we integrate additional tools or third-party services in the future, we will update this Privacy Policy and notify you in advance.

3. RETENTION OF YOUR INFORMATION

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once the retention period expires, your data will be securely deleted or anonymized.

4. GEOGRAPHICAL RESTRICTIONS

Our app is not available in jurisdictions where local laws conflict with this Privacy Policy, including regions covered by GDPR. By using the app, you confirm you are not accessing it from these regions.

5. AGE RESTRICTIONS

Our Services are intended for users aged 18 and older. Users must confirm their age during registration. Accounts found to be in violation of this restriction will be deleted. The app is not intended for children, and we do not knowingly collect personal information from users under the age of 18.

6. DATA SECURITY

We use technical and organizational measures to secure your personal data. While we strive to protect your information, no electronic transmission or storage is 100% secure. We encourage you to take precautions to protect your data.

7. DATA BREACH NOTIFICATION

In the event of a data breach that impacts your personal information, we will notify you promptly and provide details about the breach and any steps you should take.

8. FEATURE TECHNOLOGIES AND TOOLS

If we introduce new data collection or tracking technologies (e.g., cookies or analytics tools), we will notify you in advance and update this Privacy Policy accordingly.

9. ACCESSIBILITY

If you require assistance accessing this Privacy Policy or have accessibility concerns, please contact support@melaai.io.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy as necessary to stay compliant with relevant laws or changes to our practices. We will notify you of any material changes by updating the "Last Updated" date and, where appropriate, via in-app notifications or email.

11. CONTACT INFORMATION

If you have questions or concerns about this privacy notice, contact us at:

  • Email: support@melaai.io

  • Mail:
    Mela AI, LLC
    1591 McKenzie Way
    Point Roberts, WA 98281
    United States

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